Feedback & Bug Reports
You can send feedback to the Aperio FM team from anywhere in the app: report a bug, request a feature, or share a general comment. Your feedback goes straight to the team who maintain the platform.
Submitting Feedback
- Click Send Feedback in the sidebar (available on every page).
- Choose the feedback type: Bug, Feature, or Other.
- Write your message describing the issue or suggestion.
- Click Submit. You will see a confirmation that your feedback was received.
The page you were on and your browser details are captured automatically, which helps the team reproduce any problem you report. You do not need to type them yourself.
Writing a Good Bug Report
- Say what you were trying to do when the problem happened.
- List the steps you took, in order, so it can be reproduced.
- Describe what you expected to happen and what actually happened instead.
- Mention any error messages you saw on screen.
Not for urgent issues
Feedback is for reporting problems with the system, not for maintenance requests. To log a repair or maintenance issue, create a Work Order instead so it is picked up by your facilities team.
What Happens Next
- Your feedback is reviewed by the platform team, who can update its status and add resolution notes.
- Facilities managers in your company with the view-feedback permission can see all feedback submitted by your site.
- You can submit as much feedback as you like, as each submission is recorded separately.