Help Centre
How can we help?
Search our knowledge base or browse the topics below.
Getting Started
Your role, permissions, and first steps in Aperio FM.
Your Role & Permissions
What each role can do across the platform.
Work Orders
Creating, assigning, tracking, and closing reactive maintenance requests.
PPM Schedules
Setting up and managing planned preventative maintenance.
Assets
Managing your asset register, categories, lifecycle, and documents.
Buildings & Spaces
Organising your sites into buildings, floors, and rooms.
Compliance & Certifications
Tracking certifications, assessments, and regulatory requirements.
Contractors
Managing external contractors, insurance, and work assignments.
Health & Safety
Incident reporting, risk assessments, and corrective actions.
Finance
Cost centres, cost entries, budgets, suppliers, invoices, and finance reports.
Procurement & Budgets
Manage suppliers, budgets, purchase orders and supplier invoices.
Documents
Uploading, organising, and managing documents across modules.
SLA Levels
Configuring service-level agreements for response and resolution times.
Reports
Dashboards, data exports, and performance insights.
Account & Profile
Updating your profile, password, and two-factor authentication.
Feedback & Bug Reports
Sending feedback and reporting bugs from anywhere in the app.
Still need help?
Our support team is available Monday to Friday, 9am to 5pm GMT.